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Issues with PlayNC billing processes

14 Feb, 2005

During yesterday evening (approx 6pm to 11pm GMT) we experienced some technical issues with our billing system, accessible via the PlayNC website. This was due to external issues with our billing company.

In this period you may not have been able to register a new City of Heroes game account. We’ve now resolved the issues we were experiencing, and you should be able to register and create game accounts once more.

If you experience any issues, please contact Customer Support via the official support page - click on ‘Ask a Question’ to send your details.

NCsoft Europe apologises for any inconvenience caused.

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Posted by Rockjaw at 13:52
 

0Posted by john brunt on 23 Mar at 19:51

i would like to cancel my account with plaync asap ,how do i do this ,because everthing i try does not work

2Posted by Bridger on 24 Mar at 11:08

John: To cancel any of your game accounts, simply log into your PlayNC Master Account at http://www.plaync.com/ and click the button next to the appropriate account.

If you require more assistance, please contact Customer Support via the link in the story above, or see if other players can help you on the official message boards.

0Posted by kyle on 03 Jul at 20:41

how do i add a billing payment to my coh account

0Posted by steve on 18 Aug at 14:01

my accoubt is time expired.  The card which I used to register mhas been repoted lost. I now have a 60 day voucher.  how do I add itr to my account and how do I reactivate it?

2Posted by Bridger on 21 Aug at 10:54

steve: If you’re having problems, please contact our Customer Support team via their website at http://uk.support.cityofheroes.com/

0Posted by robert on 21 Feb at 22:50

Hi I have just tried to log into COV and was told that my account has expired! This i found very strange as i pay on a month by month basis!
Please let me know that my bank details are safe as i am a bit twitchy re entering them!
Many thanks

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